Main results: - NU >6 million - MAU >2,5 million - Raiting: IOS from 2.5 to 4.7 - Raiting Android from 3.7 to 4.7 Main objective: - Development of mobile applications network of filling stations "Gazpromneft" Android (https://play.google.com/store/apps/details?id=com.gpn.azs) IOS (https://itunes.apple.com/ru/app/set-azs-gazpromneft/id502808508) - Increasing brand awareness, improving customer service, implementation of marketing strategy, tactical goals and business initiatives. Main task: - Development and quality control of service. - Management of marketing communications. - Development of a Single customer support center.

Main objective: - Increasing brand awareness, improving customer service, implementation of marketing strategy, tactical goals and business initiatives. - Management of the intellectual property system in terms of retail and consumer trademarks and industrial designs. Main task: - Development and quality control of service. Management of the largest project of inspections of gas stations by mystery shoppers by the Customer. - Management of marketing communications-development of a Single customer support center. Main responsibility: - Formation and development of customer service standards. - Organization of control measures for the implementation of service standards. Analysis of the results of service standards audits, improvement of standards implementation, development and improvement of customer service quality. - Formation, coordination of customer service scripts. Development of recommendations for the development of standards for the retail network of filling stations, the creation of mechanisms and methods for assessing and monitoring the quality of compliance with standards. - Coordination of selection (tenders), selection of contractors to conduct inspections of compliance with service standards. - Development of documentation, change of evaluation forms, reports and evaluation scheme of gas stations, technical specifications and other project documents. - Analysis of research results, the formation of proposals for new services, as well as the development of measures to improve the quality of service at the gas station. - Planning and control of projects for the development of service capabilities. - Implementation of tools for the development of quality of service. - Development of recommendations on the training program for line personnel of the retail network of gas stations, forms of training materials. Organization of training programs, testing and other activities to develop and improve the quality of service standards.

- Planning and coordination of QMS audit schedule. Conducting internal QMS audits. Preparation of reports, recommendations and activities on the results of QMS audits. - Adaptation of orders and orders at the stage of approval to ensure uniform standards of customer service. - Development, adaptation and implementation of procedures and instructions. - Providing explanatory information to employees in the implementation of new procedures, services and technologies. - Interaction with related departments and third-party organizations involved in the customer service process. - Analysis of quality indicators and implementation of measures aimed at improving the quality of customer service.

Trade management, conclusion of contracts, direct sales, work with complaints, technical support, reporting, training of employees, cash operations.

Trade management, conclusion of contracts, direct sales, work with complaints, technical support, reporting, training of employees, cash operations

12.00.14 Administrative, Financial, Information law, PhD in law

Institute of pre-University training and career guidance, RIMA A "Tactical marketing"

Mini MBA Leader

Jurisprudence, Lawyer (graduated with honors)

Jurisprudence, Lawyer (graduated with honors)

Scrum.org

Corporate training

NOU UMC "Regcon", Certificate № QMS 11.2723 VA.RK

ООО "Гоу Практис", Управление продуктом на основе аналитики. Go Practice симулятор.

Scrum.org, SPS

Scrum.org, PSPO I

Scrum.org, PSM I

Russian Register, QMS internal auditor certificate No. 0209

Cambridge, PET (Pass with merrit)